Frequently Asked Questions
Straight answers. Built to help you find what you need — fast.
This page is designed to give clear, direct answers to the most common questions about Roth’s services, capabilities, and approach. Whether you’re evaluating a partner, comparing solutions, or trying to better understand how we operate, you’ll find straightforward information without the runaround.
Prefer to talk to someone or can’t find what you need? Call us at 1.800.872.7684
General
What does Roth do?
Roth delivers national HVAC/R, roofing, building automation, and facility services. We help companies reduce downtime, control costs, and bring structure to complex, multi-site operations.
What makes Roth different from other facility service providers?
We combine self-perform capabilities with a national network of 8,500+ partners, backed by 40+ years of operational discipline. That means consistent execution, real accountability, and scalable support across thousands of locations.
What industries does Roth serve?
We work across retail, logistics, healthcare, education, hospitality, and industrial environments—anywhere uptime, compliance, and cost control matter.
Does Roth provide services nationwide?
Yes. Roth supports more than 99,000 sites across the United States through a combination of internal teams and a vetted national partner network.
How does Roth help reduce facility costs?
Through preventive maintenance, system optimization, asset intelligence, and data-backed planning. We identify issues early, extend equipment life, and eliminate unnecessary emergency spend.
How do I get started with Roth?
Start by telling us what you’re dealing with. We’ll assess your current state and recommend a path to reduce downtime, control costs, and improve performance.
Can Roth work with our existing vendors or systems?
Yes. We can integrate into your current environment or take a more centralized role depending on your needs.
What size companies does Roth typically work with?
We typically support mid-size to enterprise organizations with multi-site operations, but we scale based on need.
Why do clients stay with Roth long term?
Because we execute consistently. Our 98% client retention rate reflects the trust we build through performance, transparency, and results.
National Facility Services
What HVAC/R services does Roth provide?
We deliver mobile maintenance, preventive and predictive maintenance, system repairs, replacements, and full equipment lifecycle planning.
How quickly can Roth respond to HVAC issues?
We provide responsive national coverage with prioritized dispatch based on urgency, minimizing downtime and operational disruption.
What is preventive vs. predictive HVAC maintenance?
Preventive maintenance follows scheduled service intervals. Predictive maintenance uses data and system performance to anticipate failures before they happen.
Can Roth help plan HVAC capital expenditures?
Yes. We provide detailed equipment evaluations and budget forecasting to help you plan repairs, replacements, and long-term investments.
Facility Automation
What is building automation and why does it matter?
Building automation connects and controls systems like HVAC, lighting, and energy usage. It improves efficiency, reduces costs, and gives operators real-time visibility into performance.
Can Roth monitor and control systems remotely?
Yes. We can monitor any system and remotely access many energy management and building automation platforms, allowing faster response and smarter system control.
Does Roth work with existing building systems?
We integrate with both modern and legacy systems. We can upgrade, retrofit, or optimize what you already have in place.
What is a Building Management System (BMS)?
A BMS is a centralized platform that controls and monitors building systems. Roth designs, installs, and manages BMS solutions for full operational visibility.
Roof Asset Management
What is roof asset management?
It’s a proactive approach to maintaining and tracking roof conditions across your portfolio. Instead of reacting to leaks, you manage performance, risk, and cost over time.
Can Roth manage roofs across multiple locations?
Yes. We specialize in national portfolios, delivering consistent inspections, reporting, and maintenance strategies across all sites.
Roth AiR: Asset Intelligence + Reporting
What is Roth AiR?
Roth AiR (Asset Intelligence + Reporting) is a data platform that gives you full visibility into your roof assets. It tracks condition, documents issues, and helps you plan repairs and capital spend with clarity.
How is Roth AiR different from a standard roof inspection report?
Traditional reports are static. Roth AiR is continuous. It captures data over time, builds asset history, and turns inspections into actionable insights.
What kind of data does Roth AiR provide?
Condition assessments, repair history, leak tracking, photo documentation, and capital planning insights—organized in one accessible platform.
How does Roth AiR help reduce costs?
By identifying issues early, prioritizing repairs, and avoiding unnecessary replacements. It helps you spend where it matters instead of reacting to emergencies.
Can Roth AiR be used across multiple locations?
Yes. It’s built for portfolios. You can compare performance across sites, prioritize risk, and manage assets at scale.
Does Roth AiR integrate with other facility systems?
It can complement existing systems by adding a layer of asset intelligence specifically for roofing performance and lifecycle planning.v
Construction & Fabrication
What construction services does Roth provide?
We support HVAC construction, system installation, retrofits, and custom sheet metal fabrication for commercial and industrial applications.
Does Roth handle both design and installation?
Yes. Our design-build approach ensures systems are engineered, fabricated, and installed with full accountability from start to finish.
What is the benefit of in-house fabrication?
It improves quality, reduces lead times, and ensures systems are built to exact specifications for better performance in the field.
Service Model / Operations
How does Roth manage service quality across a national network?
Through strict partner qualification, performance tracking, and centralized oversight. Every job is documented, verified, and held to Roth standards.
Will I receive documentation after service is completed?
Yes. Every service includes detailed reporting, including summaries and photo documentation to validate work performed.
Does Roth offer emergency services?
Yes. We provide rapid-response service for critical issues to minimize downtime and protect operations.
What does working with Roth look like day to day?
You get a single point of contact, structured communication, and full visibility into service activity, costs, and performance across your portfolio.